FAQ

FAQ

How do I care for my new bedlinen and towels?

Please view our care guide for M.M Linen and M.M Down

Do you offer gift wrapping and gift notes?

We do not offer this at the moment.

Can I purchase a gift card / voucher for M.M Linen?

Sorry, we don’t have gift cards available presently.

Can I order linen from M.M Linen if I live outside of New Zealand?

We ship to New Zealand addresses only.

Can you ship to a PO Box?

We are unable to deliver to PO Boxes and Private Bag addresses and ship to physical addresses only.

Can I request a catalogue?

Please view our catalogue online by clicking ‘catalogue’ on our Home Page.

Can I buy M.M Linen fabric by the metre?

Sorry, not presently.

Can I purchase my cushion with a feather & down insert?

Each cushion comes with a poly-fill inner as standard, unless stated otherwise. You may purchase a feather & down insert separately. Please view our M.M Down range for the sizes available.

Can I drop off my return item at your warehouse in Christchurch?

Please do not drive out to our warehouse and return your item there directly. Their facility is not set up to receive visitors. All returns must be posted; please refer to our Return Policy.

Can I collect my online purchase from your retail store in Auckland?

Sorry, not at the present time.

Can I return my item that I purchased online to your retail store in Auckland?

Sorry, our retail store does not accept online returns. Please visit our Returns section on our website.