If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded, exchanged or credited within 14 days of purchase. This applies to full price purchases only and excludes clearance items. Excludes quilts, toppers, and pillows due to health reasons. Shipping fees are non-refundable.
Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to, we will refund the full purchase amount and will cover the freight for the return.*Excludes clearance product.
Should you wish to return an item, please ensure that it is in the original packaging and send back with your order number.
Please note we are unable to accept website returns into our Flagship store in Newmarket.
To make a return via post, please click here Important, returns will not be accepted without a completed returns form.
Please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending.
For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns.
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